Respon Konsumen Terhadap Kualitas Pelayanan pada Pusat Kesehatan Masyarakat (Studi Kasus: Puskesmas Lima Kaum I Kabupaten Tanah Datar)

Eka Risma Putri

Abstract


Service quality can be determined by five dimensions: tangible reliability, responsiveness, assurance and empathy (caring). This five dimensions consist of various aspect, then measured by likert scale. After collecting each result of these aspect, then the level of satisfaction is conted (CS=P/E), and service quality (Serqual=P-E) and finally we earn to see consumer importance rating diagram.

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DOI: https://doi.org/10.47896/je.v3i1.162

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Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.